Forays into omnichannel: an online retailer's strategies for managing product returns

DOI10.1016/j.ejor.2020.10.042zbMath1487.90141OpenAlexW3097599689MaRDI QIDQ2030617

Prasenjit Mandal, Kushal Saha, Preetam Basu

Publication date: 7 June 2021

Published in: European Journal of Operational Research (Search for Journal in Brave)

Full work available at URL: https://doi.org/10.1016/j.ejor.2020.10.042

zbMATH Keywords

e-commerceproduct returnsomnichannel retailingshowroomsstore returns

Mathematics Subject Classification ID

Transportation, logistics and supply chain management (90B06) Marketing, advertising (90B60)

Related Items (13)

Channel differentiation strategy in a dual-channel supply chain considering free riding behavior ⋮ Whether to adopt ``buy online and return to store strategy in a competitive market? ⋮ The revival of retail stores via omnichannel operations: a literature review and research framework ⋮ Information disclosure, consumer returns, and operational costs in omnichannel retailing ⋮ Channel strategies for competing retailers: whether and when to introduce live stream? ⋮ Modelling the influence of returns for an omni-channel retailer ⋮ Will providing return-freight-insurances do more good than harm to dual-channel e-commerce retailers? ⋮ Optimizing price, order quantity, and return policy in the presence of consumer opportunistic behavior for online retailers ⋮ A hybrid multi criteria decision-making framework to facilitate omnichannel adoption in logistics: an empirical case study ⋮ Separation or integration: the game between retailers with online and offline channels ⋮ Omnichannel inventory models accounting for buy-online-return-to-store service and random demand ⋮ A robust omnichannel pricing and ordering optimization approach with return policies based on data-driven support vector clustering ⋮ Extracting values from consumer returns: the role of return-freight insurance for competing e-sellers

Cites Work

• Retail store operations: literature review and research directions
• Who should be pricing leader in the presence of customer returns?
• When to introduce an online channel, and offer money back guarantees and personalized pricing?
• Buy online and pick up in-store: design of the service area
• The impact of customer returns and bidirectional option contract on refund price and order decisions
• Inroad into omni-channel retailing: physical showroom deployment of an online retailer
• Managing Consumer Returns in a Competitive Environment
• Return policy: Hassle‐free or your money‐back guarantee?

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