Steady-state and first passage time distributions for waiting times in the \(MAP/M/s+G\) queueing model with generally distributed patience times
DOI10.3934/jimo.2021078OpenAlexW3154657934MaRDI QIDQ2086930
Omer Gursoy, Nail Akar, Kamal Adli Mehr
Publication date: 26 October 2022
Published in: Journal of Industrial and Management Optimization (Search for Journal in Brave)
Full work available at URL: https://doi.org/10.3934/jimo.2021078
first passage time distributionMarkov fluid queuessteady-state solutioncall center modelsgenerally distributed patience times
Queueing theory (aspects of probability theory) (60K25) Queues and service in operations research (90B22) Numerical analysis or methods applied to Markov chains (65C40) Performance evaluation, queueing, and scheduling in the context of computer systems (68M20)
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