Extracting values from consumer returns: the role of return-freight insurance for competing e-sellers

DOI10.1016/j.ejor.2022.06.063OpenAlexW4288885808MaRDI QIDQ2106724

Stuart X. Zhu, Zhi-Ping Fan, Zhongwei Chen

Publication date: 19 December 2022

Published in: European Journal of Operational Research (Search for Journal in Brave)

Full work available at URL: https://doi.org/10.1016/j.ejor.2022.06.063

zbMATH Keywords

duopoly competitionconsumer returnspricing strategye- commencereturn-freight insurance

Mathematics Subject Classification ID

Operations research and management science (90Bxx)

Related Items (1)

Will providing return-freight-insurances do more good than harm to dual-channel e-commerce retailers?

Cites Work

• The effect of return and price adjustment policies on a retailer's performance
• Who should be pricing leader in the presence of customer returns?
• When to introduce an online channel, and offer money back guarantees and personalized pricing?
• Forays into omnichannel: an online retailer's strategies for managing product returns
• Power structure and channel integration strategy for online retailers
• Agency selling or reselling: e-tailer information sharing with supplier offline entry
• The newsboy problem with resalable returns: a single period model and case study
• Consumer return policies in competitive markets: An operations perspective

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