Customer satisfaction: a mathematical framework for its analysis and its measurement

DOI10.1007/S10287-018-0305-1OpenAlexW2800904348WikidataQ129894592 ScholiaQ129894592MaRDI QIDQ2183556

R. Ferrentino, C. Boniello

Publication date: 27 May 2020

Published in: Computational Management Science (Search for Journal in Brave)

Full work available at URL: https://doi.org/10.1007/s10287-018-0305-1

zbMATH Keywords

partial least squaresstructural equations modelspath diagramcustomer satisfactioninterpretation models

Mathematics Subject Classification ID

Operations research and management science (90Bxx)

Cites Work

• Unnamed Item
• On the customer lifetime value: a mathematical perspective
• A general method for analysis of covariance structures

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