Price and speed decisions in customer-intensive services with two classes of customers

DOI10.1016/j.ejor.2013.01.053zbMath1317.91050OpenAlexW1976245904MaRDI QIDQ2355092

Yucheng Dong, Guanqun Ni, Yin-Feng Xu

Publication date: 28 July 2015

Published in: European Journal of Operational Research (Search for Journal in Brave)

Full work available at URL: https://doi.org/10.1016/j.ejor.2013.01.053

zbMATH Keywords

queueing theoryOR in service industriespricing and revenue management

Mathematics Subject Classification ID

Queues and service in operations research (90B22) Consumer behavior, demand theory (91B42)

Related Items (3)

Equilibrium queueing strategies of two types of customers in a two-server queue ⋮ Quandary of service logistics: fast or reliable? ⋮ The setting and optimization of quick queue

Cites Work

• Balancing congestion and security in the presence of strategic applicants with private information
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• Quality–Speed Conundrum: Trade-offs in Customer-Intensive Services
• Design and Analysis of Diagnostic Service Centers
• On Customer Contact Centers with a Call-Back Option: Customer Decisions, Routing Rules, and System Design
• Contact Centers with a Call-Back Option and Real-Time Delay Information
• Managing Response Time in a Call-Routing Problem with Service Failure

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