Markovian retrial queues with two way communication

DOI10.3934/jimo.2012.8.781zbMath1364.68101OpenAlexW2095261053MaRDI QIDQ2358880

Tuan Phung-Duc, Jesus R. Artalejo

Publication date: 16 June 2017

Published in: Journal of Industrial and Management Optimization (Search for Journal in Brave)

Full work available at URL: https://doi.org/10.3934/jimo.2012.8.781

zbMATH Keywords

asymptotic analysisstationary distributionfactorial momentsretrial queuestwo way communicationrecursive formulaeblended call centers

Mathematics Subject Classification ID

Queueing theory (aspects of probability theory) (60K25) Queues and service in operations research (90B22) Performance evaluation, queueing, and scheduling in the context of computer systems (68M20)

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Cites Work

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