The assessment of user-perceived web quality: Application of a satisfaction benchmarking approach

DOI10.1016/J.EJOR.2006.09.017zbMath1137.90545OpenAlexW2087194825MaRDI QIDQ2467286

Yannis Politis, Vassilis A. Moustakis, Charalambos Litos, Loukas Tsironis, Evangelos Grigoroudis

Publication date: 21 January 2008

Published in: European Journal of Operational Research (Search for Journal in Brave)

Full work available at URL: https://doi.org/10.1016/j.ejor.2006.09.017

zbMATH Keywords

multiple criteria analysiscustomer satisfactionbenchmarking analysiswebsite quality

Mathematics Subject Classification ID

Management decision making, including multiple objectives (90B50) Theory of data (68P99)

Related Items (3)

Decision support system based on genetic algorithm and multi-criteria satisfaction analysis (MUSA) method for measuring job satisfaction ⋮ A forward selection based fuzzy regression for new product development that correlates engineering characteristics with consumer preferences ⋮ A cognitive analytics management framework for the transformation of electronic government services from users' perspective to create sustainable shared values

Uses Software

• UTA Plus

Cites Work

• Assessing a set of additive utility functions for multicriteria decision- making, the UTA method
• Measuring customer satisfaction using a collective preference disaggregation model
• A survey of customer satisfaction barometers: some results from the transportation-communi\-cations sector.
• Multicriteria methodology for the evaluation of a Greek engineering department.
• Preference disaggregation for measuring and analysing customer satisfaction: The MUSA method
• Satisfaction Benchmarking and Customer Classification: An Application to the Branches of a Banking Organization
• Customer satisfaction measurement in the private bank sector.
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