The assessment of user-perceived web quality: Application of a satisfaction benchmarking approach
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Publication:2467286
DOI10.1016/J.EJOR.2006.09.017zbMath1137.90545OpenAlexW2087194825MaRDI QIDQ2467286
Yannis Politis, Vassilis A. Moustakis, Charalambos Litos, Loukas Tsironis, Evangelos Grigoroudis
Publication date: 21 January 2008
Published in: European Journal of Operational Research (Search for Journal in Brave)
Full work available at URL: https://doi.org/10.1016/j.ejor.2006.09.017
Related Items (3)
Decision support system based on genetic algorithm and multi-criteria satisfaction analysis (MUSA) method for measuring job satisfaction ⋮ A forward selection based fuzzy regression for new product development that correlates engineering characteristics with consumer preferences ⋮ A cognitive analytics management framework for the transformation of electronic government services from users' perspective to create sustainable shared values
Uses Software
Cites Work
- Assessing a set of additive utility functions for multicriteria decision- making, the UTA method
- Measuring customer satisfaction using a collective preference disaggregation model
- A survey of customer satisfaction barometers: some results from the transportation-communi\-cations sector.
- Multicriteria methodology for the evaluation of a Greek engineering department.
- Preference disaggregation for measuring and analysing customer satisfaction: The MUSA method
- Satisfaction Benchmarking and Customer Classification: An Application to the Branches of a Banking Organization
- Customer satisfaction measurement in the private bank sector.
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