An integer programming approach for scheduling inbound calls in call centres

DOI10.1504/IJOR.2007.014171zbMath1168.90563OpenAlexW2077225489MaRDI QIDQ2474691

Somchan Vuthipadadon, Sigurdur Ólafsson

Publication date: 6 March 2008

Published in: International Journal of Operational Research (Search for Journal in Brave)

Full work available at URL: https://doi.org/10.1504/ijor.2007.014171

zbMATH Keywords

integer programmingschedulingIPcall centres

Mathematics Subject Classification ID

Integer programming (90C10) Deterministic scheduling theory in operations research (90B35)

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