A fuzzy model of customer satisfaction index in e-commerce

DOI10.1016/J.MATCOM.2007.11.017zbMath1133.91464OpenAlexW1991443799MaRDI QIDQ2483535

Yang Xu, Ludovic Koehl, Xiao-Hong Liu, Zeng, Xianyi

Publication date: 28 April 2008

Published in: Mathematics and Computers in Simulation (Search for Journal in Brave)

Full work available at URL: https://doi.org/10.1016/j.matcom.2007.11.017

zbMATH Keywords

evaluatione-commercelinguistic valuefuzzy techniquescustomer satisfaction index

Mathematics Subject Classification ID

Consumer behavior, demand theory (91B42)

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Cites Work

• Fuzzy sets and systems. Theory and applications
• Fuzzy sets

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