Waiting time distribution of a queueing system with postservice activity

DOI10.1016/j.camwa.2005.11.021zbMath1110.90019OpenAlexW2044633176MaRDI QIDQ2494776

Ken'ichi Kawanishi

Publication date: 30 June 2006

Published in: Computers \& Mathematics with Applications (Search for Journal in Brave)

Full work available at URL: https://doi.org/10.1016/j.camwa.2005.11.021

zbMATH Keywords

Closed-form solutionBaker-Hausdorff lemmaMarkovian point processAutomatic call distribution (ACD)Waiting time distribution

Mathematics Subject Classification ID

Queues and service in operations research (90B22) Markov and semi-Markov decision processes (90C40)

Cites Work

• Queueing models of call centers: An introduction
• A single-server queue with server vacations and a class of non-renewal arrival processes
• Introduction to Matrix Analytic Methods in Stochastic Modeling
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