When should service firms provide free experience service?
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Publication:2514788
DOI10.1016/j.ejor.2013.10.036zbMath1304.90072OpenAlexW1972913831MaRDI QIDQ2514788
Zhaotong Lian, Wen-Hui Zhou, Jin-biao Wu
Publication date: 3 February 2015
Published in: European Journal of Operational Research (Search for Journal in Brave)
Full work available at URL: https://doi.org/10.1016/j.ejor.2013.10.036
Related Items (9)
Optimal pricing and capacity sizing for online service systems with free trials ⋮ Omni-channel strategy for an online retailer: considering experience service and shopping costs ⋮ Optimization and strategic behavior in a passenger-taxi service system ⋮ A re-examination of experience service offering and regular service pricing under profit maximization ⋮ Optimization of an M/M/∞ Queueing System with Free Experience Service ⋮ Equilibrium queueing strategies in M/G/1 queues with the reference time effect ⋮ Information heterogeneity in queueing service systems: differentiated pricing decision with word-of-mouth rating information on service value ⋮ Equilibrium joining strategies in batch service queueing systems ⋮ Strategic customer behavior in a two-stage batch processing system
Cites Work
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- Individual versus Social Optimization in Exponential Congestion Systems
- Optimal Preorder Strategy with Endogenous Information Control
- Equilibrium customer strategies and social-profit maximization in the single-server constant retrial queue
- Uncertainty and Learning in Pharmaceutical Demand
- The Regulation of Queue Size by Levying Tolls
- Individual and Social Optimization in a Multiserver Queue with a General Cost-Benefit Structure
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