A queueing model for customer rescheduling and no-shows in service systems

DOI10.1016/j.orl.2021.09.002OpenAlexW3198932485MaRDI QIDQ2670435

Yue Tang, Houyuan Jiang, Zhichao Zheng, Jingui Xie

Publication date: 11 March 2022

Published in: Operations Research Letters (Search for Journal in Brave)

Full work available at URL: https://doi.org/10.1016/j.orl.2021.09.002

zbMATH Keywords

queueMarkov decision processreschedulingno-showappointment

Mathematics Subject Classification ID

Operations research, mathematical programming (90-XX)

Cites Work

• Appointment Scheduling Under Patient Preference and No-Show Behavior
• Technical Note—An Equivalence Between Continuous and Discrete Time Markov Decision Processes
• Reducing Delays for Medical Appointments: A Queueing Approach
• Appointment Capacity Planning in Specialty Clinics: A Queueing Approach
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