Modeling Load and Overwork Effects in Queueing Systems with Adaptive Service Rates

DOI10.1287/opre.2016.1499zbMath1348.90194OpenAlexW2410106254MaRDI QIDQ2830763

Armann Ingolfsson, Bora Kolfal, Mohammad Delasay

Publication date: 31 October 2016

Published in: Operations Research (Search for Journal in Brave)

Full work available at URL: https://semanticscholar.org/paper/dfd39a713542488175abb30c7a7c112114e92665

zbMATH Keywords

staffingservice operationsloadbehavioral operationsstate-dependent queuesoverworkquasi-birth-and-death

Mathematics Subject Classification ID

Queues and service in operations research (90B22)

Related Items (6)

Inter-dependent, heterogeneous, and time-varying service-time distributions in call centers ⋮ Algorithms for Queueing Systems with Reneging and Priorities Modeled as Quasi-Birth-Death Processes ⋮ Multiclass state‐dependent service systems with returns ⋮ Fatigue, personnel scheduling and operations: review and research opportunities ⋮ An \(M/ PH /1\) queue with workload-dependent processing speed and vacations ⋮ Load effect on service times

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