A service system with on-demand agent invitations

DOI10.1007/S11134-015-9464-8zbMath1338.60224arXiv1409.7380OpenAlexW1451169740MaRDI QIDQ285960

Alexander L. Stolyar, Guodong Pang

Publication date: 19 May 2016

Published in: Queueing Systems (Search for Journal in Brave)

Full work available at URL: https://arxiv.org/abs/1409.7380

zbMATH Keywords

call centersfluid and diffusion limitsinterchange of limitsknowledge workerson-demand agent invitationservice systems

Mathematics Subject Classification ID

Stochastic network models in operations research (90B15) Queueing theory (aspects of probability theory) (60K25) Functional limit theorems; invariance principles (60F17)

Related Items (4)

Scalable Load Balancing in Networked Systems: A Survey of Recent Advances ⋮ Exploiting Random Lead Times for Significant Inventory Cost Savings ⋮ Join Idle Queue with Service Elasticity: Large-Scale Asymptotics of a Nonmonotone System ⋮ A queueing system with on-demand servers: local stability of fluid limits

Cites Work

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• Steady-state analysis of a multiserver queue in the Halfin-Whitt regime
• Markov Chains and Stochastic Stability
• Tightness of invariant distributions of a large-scale flexible service system under a priority discipline
• Diffusion-Scale Tightness of Invariant Distributions of a Large-Scale Flexible Service System
• The Double-Ended Queue with Bulk Service and Limited Waiting Space

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