Multi-server queueing system with a generalized phase-type service time distribution as a model of call center with a call-back option

DOI10.1007/s10479-014-1626-2zbMath1338.90126OpenAlexW2055751288MaRDI QIDQ291308

Sergey Dudin, Olga S. Dudina, Alexander N. Dudin, Che Soong Kim

Publication date: 7 June 2016

Published in: Annals of Operations Research (Search for Journal in Brave)

Full work available at URL: https://doi.org/10.1007/s10479-014-1626-2

zbMATH Keywords

Markovian arrival processcall centercall-backgeneralized phase-type distributionmulti-server queueing system

Mathematics Subject Classification ID

Queues and service in operations research (90B22)

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Analysis of multi-server loss queueing system with the batch marked Markov arrival process ⋮ Queueing systems with correlated arrival flows and their applications to modeling telecommunication networks ⋮ On the MAP/PH/c retrial queueing system with two types of nonpersistent calls ⋮ A customer service model in an adaptive-modulation mobile communication cell with allowance for random environment

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