Fuzzy Composite Indicators: An Application for Measuring Customer Satisfaction

DOI10.1007/978-3-642-35588-2_23zbMath1300.62048OpenAlexW1882911405MaRDI QIDQ2930706

Isabella Morlini, Maria Adele Milioli, Sérgio Luís Zani

Publication date: 19 November 2014

Published in: Advances in Theoretical and Applied Statistics (Search for Journal in Brave)

Full work available at URL: http://hdl.handle.net/11380/709011

zbMATH Keywords

membership functionimprecise data and fuzzy methodsoverall satisfactionquantification of ordinal variablesweighting criteria

Mathematics Subject Classification ID

Applications of statistics to economics (62P20) Multivariate analysis and fuzziness (62H86) Fuzziness, and survival analysis and censored data (62N86)

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A model-based fuzzy analysis of questionnaires

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