Modeling a Phone Center: Analysis of a Multichannel, Multiresource Processor Shared Loss System

DOI10.1287/mnsc.47.2.324.9842zbMath1232.90261OpenAlexW2036859306MaRDI QIDQ3114677

O. Zeynep Akşin, Patrick T. Harker

Publication date: 19 February 2012

Published in: Management Science (Search for Journal in Brave)

Full work available at URL: https://semanticscholar.org/paper/2413da6c2cb9bab92d7c6b4bcf44de35f82c647b

zbMATH Keywords

queuesloss systemprocessor sharingcall centerreneging

Mathematics Subject Classification ID

Deterministic scheduling theory in operations research (90B35) Case-oriented studies in operations research (90B90)

Related Items (4)

Capacity sizing in the presence of a common shared resource: Dimensioning an inbound call center. ⋮ On the interaction between retrials and sizing of call centers ⋮ QBD approximations of a call center queueing model with general patience distribution ⋮ Modeling Load and Overwork Effects in Queueing Systems with Adaptive Service Rates

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