Modeling Daily Arrivals to a Telephone Call Center
From MaRDI portal
Publication:3114909
DOI10.1287/mnsc.1040.0236zbMath1232.90268OpenAlexW2108246181MaRDI QIDQ3114909
Pierre L'Ecuyer, Alexandre Deslauriers, Athanassios N. Avramidis
Publication date: 19 February 2012
Published in: Management Science (Search for Journal in Brave)
Full work available at URL: https://doi.org/10.1287/mnsc.1040.0236
multivariate distributiondoubly stochastic Poisson processcall centerarrival processinput modeling correlation
Related Items (31)
Distributionally robust workforce scheduling in call centres with uncertain arrival rates ⋮ Staffing large-scale service systems with distributional uncertainty ⋮ Predictability of operational processes over finite horizon ⋮ On the estimation of the true demand in call centers with redials and reconnects ⋮ Inter-dependent, heterogeneous, and time-varying service-time distributions in call centers ⋮ Markov chain models of a telephone call center with call blending ⋮ The impact of special days in call arrivals forecasting: a neural network approach to modelling special days ⋮ A stochastic programming model for scheduling call centers with global service level agreements ⋮ Staffing call centers under arrival-rate uncertainty with Bayesian updates ⋮ Practical statistical methods for call centres with a case study addressing urgent medical care delivery ⋮ STAFFING A SERVICE SYSTEM WITH NON-POISSON NON-STATIONARY ARRIVALS ⋮ Efficient simulation of non-Poisson non-stationary point processes to study queueing approximations ⋮ Staffing a call center with uncertain non-stationary arrival rate and flexibility ⋮ Modeling and Simulation of Nonstationary Non-Poisson Arrival Processes ⋮ Call center arrival modeling: A Bayesian state-space approach ⋮ On a multistage discrete stochastic optimization problem with stochastic constraints and nested sampling ⋮ Staffing for many-server systems facing non-standard arrival processes ⋮ Workload forecasting for a call center: methodology and a case study ⋮ Rate-Based Daily Arrival Process Models with Application to Call Centers ⋮ A normal copula model for the arrival process in a call center ⋮ Modeling latent sources in call center arrival data ⋮ Poisson and non-Poisson properties in appointment-generated arrival processes: the case of an endocrinology clinic ⋮ Online scheduling policies for multiclass call centers with impatient customers ⋮ A simulation-based decomposition approach for two-stage staffing optimization in call centers under arrival rate uncertainty ⋮ Taylor-series approximations for queues with arrival correlation ⋮ FORECAST ERRORS IN SERVICE SYSTEMS ⋮ Robust heavy-traffic approximations for service systems facing overdispersed demand ⋮ Economies-of-Scale in Many-Server Queueing Systems: Tutorial and Partial Review of the QED Halfin--Whitt Heavy-Traffic Regime ⋮ Optimizing daily agent scheduling in a multiskill call center ⋮ On generating multivariate Poisson data in management science applications ⋮ Prescriptive analytics for a multi-shift staffing problem
This page was built for publication: Modeling Daily Arrivals to a Telephone Call Center
