Bayesian analysis of queues with impatient customers: Applications to call centers

DOI10.1002/NAV.21499zbMath1407.90110OpenAlexW2031319884MaRDI QIDQ3120572

Refik Soyer, Tevfik Aktekin

Publication date: 5 March 2019

Published in: Naval Research Logistics (NRL) (Search for Journal in Brave)

Full work available at URL: https://doi.org/10.1002/nav.21499

zbMATH Keywords

Markov chain Monte Carlocall centersBayesian inferenceimpatient customersBayesian queueing analysis

Mathematics Subject Classification ID

Bayesian inference (62F15) Applications of statistics in engineering and industry; control charts (62P30) Queueing theory (aspects of probability theory) (60K25) Queues and service in operations research (90B22)

Related Items (6)

Sequential Bayesian analysis of multivariate count data ⋮ Unnamed Item ⋮ Multi-channel Queuing Systems with Markovian Impatience ⋮ Decision making under uncertain and dependent system rates in service systems ⋮ Call center service process analysis: Bayesian parametric and semi-parametric mixture modeling ⋮ To Wait or Not to Wait: Two-Way Functional Hazards Model for Understanding Waiting in Call Centers

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