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Service design at diagnostic service centers - MaRDI portal

Service design at diagnostic service centers

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DOI10.1002/nav.21510zbMath1407.90234OpenAlexW2062121931MaRDI QIDQ3120640

Alan Scheller-Wolf, Stephen F. Smith, Laurens Debo, Xiao-Fang Wang

Publication date: 5 March 2019

Published in: Naval Research Logistics (NRL) (Search for Journal in Brave)

Full work available at URL: https://doi.org/10.1002/nav.21510

zbMATH Keywords

service operations call center diagnostic process strategic queueing

Mathematics Subject Classification ID

Queues and service in operations research (90B22) Case-oriented studies in operations research (90B90)

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