Double Mover-Stayer model on customer switching in telecommunications industry

DOI10.1002/nav.21511zbMath1407.90232OpenAlexW1998002550MaRDI QIDQ3120644

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Publication date: 5 March 2019

Published in: Naval Research Logistics (NRL) (Search for Journal in Brave)

Full work available at URL: https://doi.org/10.1002/nav.21511

zbMATH Keywords

maximum likelihood estimationMarkov chainmover-stayer modelbrand switchingmultiple mover-stayer modeloperations research in telecommunications

Mathematics Subject Classification ID

Case-oriented studies in operations research (90B90) Markov and semi-Markov decision processes (90C40)

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