To Wait or Not to Wait: Two-Way Functional Hazards Model for Understanding Waiting in Call Centers
DOI10.1080/01621459.2018.1423985zbMath1409.62193arXiv1801.00344OpenAlexW2963083614MaRDI QIDQ3121173
Gen Li, Jianhua Z. Huang, Haipeng Shen
Publication date: 20 March 2019
Published in: Journal of the American Statistical Association (Search for Journal in Brave)
Full work available at URL: https://arxiv.org/abs/1801.00344
alternating direction method of multiplierspenalized likelihoodlow-rank structurecall center workforce managementhuman patiencesmooth hazard surface
Applications of statistics to economics (62P20) Estimation in survival analysis and censored data (62N02) Applications of queueing theory (congestion, allocation, storage, traffic, etc.) (60K30)
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Cites Work
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