Robust Shift Scheduling in Call Centers

DOI10.1007/978-3-319-09174-7_29zbMath1451.90066OpenAlexW342200840MaRDI QIDQ3195343

Stefano Smriglio, Sara Mattia, Mara Servilio, Fabrizio Rossi

Publication date: 16 October 2015

Published in: Lecture Notes in Computer Science (Search for Journal in Brave)

Full work available at URL: https://doi.org/10.1007/978-3-319-09174-7_29

zbMATH Keywords

integer programmingrobust optimizationshift scheduling

Mathematics Subject Classification ID

Deterministic scheduling theory in operations research (90B35) Theory of organizations, manpower planning in operations research (90B70) Robustness in mathematical programming (90C17)

Cites Work

• Unnamed Item
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• Optimizing Call Center Staffing Using Simulation and Analytic Center Cutting-Plane Methods
• Lectures on Stochastic Programming
• The Operator-Scheduling Problem: A Network-Flow Approach
• Distributionally robust workforce scheduling in call centres with uncertain arrival rates
• Technical Note—Convex Programming with Set-Inclusive Constraints and Applications to Inexact Linear Programming

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