Competition and market segmentation of the call center service supply chain
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Publication:320024
DOI10.1016/j.ejor.2015.06.027zbMath1346.90264OpenAlexW1532904188MaRDI QIDQ320024
Yu Xia, Bintong Chen, Charles L. Munson, Vaidyanathan Jayaraman
Publication date: 6 October 2016
Published in: European Journal of Operational Research (Search for Journal in Brave)
Full work available at URL: https://doi.org/10.1016/j.ejor.2015.06.027
Applications of game theory (91A80) Queueing theory (aspects of probability theory) (60K25) Queues and service in operations research (90B22)
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