Algorithms for estimating throughput characteristics in a generalized call center model

DOI10.1134/S0005117916070067zbMath1346.93065OpenAlexW2466575487MaRDI QIDQ329211

S. N. Stepanov, M. S. Stepanov

Publication date: 21 October 2016

Published in: Automation and Remote Control (Search for Journal in Brave)

Full work available at URL: https://doi.org/10.1134/s0005117916070067

zbMATH Keywords

estimating stationary characteristicsgeneralized call center modelservicing personnel

Mathematics Subject Classification ID

Application models in control theory (93C95) Identification in stochastic control theory (93E12) Stochastic systems in control theory (general) (93E03)

Cites Work

• Construction and analysis of a generalized contact center model
• Performance analysis and optimization of inbound call centers

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