Neural Networks for Forecasting in a Multi-skill Call Centre

DOI10.1007/978-3-642-03969-0_27zbMath1186.68383OpenAlexW158983135MaRDI QIDQ3405760

Jorge M. Pacheco, José Luis Vélez, David Millán-Ruiz

Publication date: 11 February 2010

Published in: Engineering Applications of Neural Networks (Search for Journal in Brave)

Full work available at URL: https://doi.org/10.1007/978-3-642-03969-0_27

zbMATH Keywords

neural networksforecastingbackpropagationcall centre

Mathematics Subject Classification ID

Learning and adaptive systems in artificial intelligence (68T05)

Related Items (1)

The impact of special days in call arrivals forecasting: a neural network approach to modelling special days

Cites Work

• Computer methods for sampling from gamma, beta, Poisson and binomial distributions
• Empirical evaluation of the improved rprop learning algorithms

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