APPLYING LINGUISTIC DECISION-MAKING METHOD TO DEAL WITH SERVICE QUALITY EVALUATION PROBLEMS

DOI10.1142/S0218488501001022zbMath1113.90331MaRDI QIDQ3427912

Chen-Tung Chen

Publication date: 27 March 2007

Published in: International Journal of Uncertainty, Fuzziness and Knowledge-Based Systems (Search for Journal in Brave)

zbMATH Keywords

multiple criteria decision makingservice qualitytrapezoidal fuzzy numberslinguistic variables

Mathematics Subject Classification ID

Management decision making, including multiple objectives (90B50) Reasoning under uncertainty in the context of artificial intelligence (68T37)

Related Items (1)

Emergency management evaluation by a fuzzy multi-criteria group decision support system

Cites Work

• Fuzzy hierarchical analysis
• The concept of a linguistic variable and its application to approximate reasoning. I
• Extensions of the TOPSIS for group decision-making under fuzzy environment
• Interactive group decision making procedure under incomplete information
• Linguistic decision-making models
• Fuzzy sets
• Decision-Making in a Fuzzy Environment

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