An Ordinal Regression Method for Multicriteria Analysis of Customer Satisfaction

DOI10.1007/978-3-642-04045-0_14zbMath1184.90078OpenAlexW4070453MaRDI QIDQ3556552

Carlos A. Bana e Costa, Isabel M. João, José Rui Figueira

Publication date: 24 April 2010

Published in: Lecture Notes in Economics and Mathematical Systems (Search for Journal in Brave)

Full work available at URL: https://doi.org/10.1007/978-3-642-04045-0_14

zbMATH Keywords

multicriteria analysisrobust regressionordinal regressioncustomer satisfaction

Mathematics Subject Classification ID

Management decision making, including multiple objectives (90B50) Consumer behavior, demand theory (91B42)

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