DYNAMIC ROUTING POLICIES FOR MULTISKILL CALL CENTERS
From MaRDI portal
Publication:3612037
DOI10.1017/S0269964809000096zbMath1155.90351MaRDI QIDQ3612037
Publication date: 3 March 2009
Published in: Probability in the Engineering and Informational Sciences (Search for Journal in Brave)
Related Items (6)
On the Control of a Queueing System with Aging State Information ⋮ Admission and routing of soft real-time jobs to multiclusters: design and comparison of index policies ⋮ Replenishment and fulfilment decisions for stores in an omni-channel retail network ⋮ An approximate dynamic programing approach to the development of heuristics for the scheduling of impatient jobs in a clearing system ⋮ An Overview for Markov Decision Processes in Queues and Networks ⋮ Dispatching fire trucks under stochastic driving times
Cites Work
- Separable routing: A scheme for state-dependent routing of circuit switched telephone traffic
- On the value function of a priority queue with an application to a controlled polling model
- Queueing models of call centers: An introduction
- Approximation and analysis of a call center with flexible and specialized servers
- Service-Level Differentiation in Call Centers with Fully Flexible Servers
- A Call-Routing Problem with Service-Level Constraints
- A heuristic rule for routing customers to parallel servers
- On the structure of value functions for threshold policies in queueing models
- Queueing model for call blending in call centers
- Dynamic Admission Control in a Call Center With One Shared and Two Dedicated Service Facilities
- Unnamed Item
- Unnamed Item
This page was built for publication: DYNAMIC ROUTING POLICIES FOR MULTISKILL CALL CENTERS
