Help desk center operating model as a two-phase queueing system

DOI10.1134/S0032946013010067zbMath1278.90151MaRDI QIDQ361699

Sergey Dudin, Olga S. Dudina

Publication date: 19 August 2013

Published in: Problems of Information Transmission (Search for Journal in Brave)

Mathematics Subject Classification ID

Deterministic scheduling theory in operations research (90B35)

Related Items (1)

Queueing systems with correlated arrival flows and their applications to modeling telecommunication networks

Cites Work

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• Queueing system \(MAP|PH|N|N+R\) with impatient heterogeneous customers as a model of call center
• Multi-dimensional asymptotically quasi-Toeplitz Markov chains and their application in queueing theory
• A repairable queueing model with two-phase service, start-up times and retrial customers
• A tandem retrial queueing system with two Markovian flows and reservation of channels
• Algorithms for the multi-server queue with phase type service
• Applied Probability and Queues

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