A TIME-VARYING CALL CENTER DESIGN VIA LAGRANGIAN MECHANICS

DOI10.1017/S0269964809000151zbMath1173.90362OpenAlexW1973351187MaRDI QIDQ3645157

Otis B. Jennings, William A. Massey, Robert Cornelius Hampshire

Publication date: 16 November 2009

Published in: Probability in the Engineering and Informational Sciences (Search for Journal in Brave)

Full work available at URL: https://doi.org/10.1017/s0269964809000151

Mathematics Subject Classification ID

Queueing theory (aspects of probability theory) (60K25) Queues and service in operations research (90B22)

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