FORECAST ERRORS IN SERVICE SYSTEMS

DOI10.1017/S0269964809000187zbMath1173.90366OpenAlexW2150838221MaRDI QIDQ3645160

Samuel G. Steckley, Vijay Mehrotra, Shane G. Henderson

Publication date: 16 November 2009

Published in: Probability in the Engineering and Informational Sciences (Search for Journal in Brave)

Full work available at URL: https://doi.org/10.1017/s0269964809000187

Mathematics Subject Classification ID

Queueing theory (aspects of probability theory) (60K25) Queues and service in operations research (90B22)

Related Items (11)

On the estimation of the true demand in call centers with redials and reconnects ⋮ Data-stories about (im)patient customers in tele-queues ⋮ A stochastic programming model for scheduling call centers with global service level agreements ⋮ Staffing call centers under arrival-rate uncertainty with Bayesian updates ⋮ Modeling and Simulation of Nonstationary Non-Poisson Arrival Processes ⋮ Staffing for many-server systems facing non-standard arrival processes ⋮ Rate-Based Daily Arrival Process Models with Application to Call Centers ⋮ A normal copula model for the arrival process in a call center ⋮ A simulation-based decomposition approach for two-stage staffing optimization in call centers under arrival rate uncertainty ⋮ Robust heavy-traffic approximations for service systems facing overdispersed demand ⋮ Economies-of-Scale in Many-Server Queueing Systems: Tutorial and Partial Review of the QED Halfin--Whitt Heavy-Traffic Regime

Cites Work

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• Approximation Theorems of Mathematical Statistics
• Design and Control of a Large Call Center: Asymptotic Analysis of an LP-Based Method
• Bayesian Forecasting of an Inhomogeneous Poisson Process With Applications to Call Center Data
• Managing uncertainty in call centres using Poisson mixtures
• Markov additive processes. II
• Statistical Analysis of a Telephone Call Center

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