A systematic approach for diagnosing service failure: service-specific FMEA and grey relational analysis approach

DOI10.1016/J.MCM.2011.07.042zbMath1235.90054OpenAlexW2008681420MaRDI QIDQ410065

Youngjung Geum, Yongtae Park, Yangrae Cho

Publication date: 15 April 2012

Published in: Mathematical and Computer Modelling (Search for Journal in Brave)

Full work available at URL: https://doi.org/10.1016/j.mcm.2011.07.042

zbMATH Keywords

grey relational analysisfailure mode and effect analysisFMEAgrey theoryservice engineeringservice failure

Mathematics Subject Classification ID

Reliability, availability, maintenance, inspection in operations research (90B25) Reliability and life testing (62N05)

Related Items (1)

Fuzzy failure mode and effect analysis application to reduce risk level in a ready-mixed concrete plant: a fuzzy rule based system modelling approach

Cites Work

• Combining grey relation and TOPSIS concepts for selecting an expatriate host country
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