Does Implementing an Effective TQM Program Actually Improve Operating Performance? Empirical Evidence from Firms That Have Won Quality Awards
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Publication:4364348
DOI10.1287/mnsc.43.9.1258zbMath1043.90537OpenAlexW2113811752MaRDI QIDQ4364348
Kevin B. Hendricks, Vinod R. Singhal
Publication date: 8 February 2001
Published in: Management Science (Search for Journal in Brave)
Full work available at URL: https://doi.org/10.1287/mnsc.43.9.1258
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