Enhancing customer relationships by semantic consumer support systems

DOI10.1016/J.IPL.2012.08.002zbMath1248.68485OpenAlexW2032106757MaRDI QIDQ456154

Jyhjong Lin

Publication date: 23 October 2012

Published in: Information Processing Letters (Search for Journal in Brave)

Full work available at URL: https://doi.org/10.1016/j.ipl.2012.08.002

zbMATH Keywords

specification languageontologycustomer relationship managementdynamic service provisionsemantic consumer support system

Mathematics Subject Classification ID

Knowledge representation (68T30) Theory of languages and software systems (knowledge-based systems, expert systems, etc.) for artificial intelligence (68T35)

Cites Work

• Data Structures and Algorithms
• Customer knowledge management

This page was built for publication: Enhancing customer relationships by semantic consumer support systems