Flexible Staffing for Call Centers with Non-stationary Arrival Rates

DOI10.1007/978-3-319-47766-4_19zbMath1375.90157OpenAlexW2183323934MaRDI QIDQ4595365

Ger Koole, A. Roubos, Sandjai Bhulai

Publication date: 30 November 2017

Published in: International Series in Operations Research & Management Science (Search for Journal in Brave)

Full work available at URL: https://doi.org/10.1007/978-3-319-47766-4_19

Mathematics Subject Classification ID

Case-oriented studies in operations research (90B90) Markov and semi-Markov decision processes (90C40) Theory of organizations, manpower planning in operations research (90B70)

Related Items (1)

Admission control in a two-class loss system with periodically varying parameters and abandonments

This page was built for publication: Flexible Staffing for Call Centers with Non-stationary Arrival Rates