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Retailer's rationale to refuse consumer returns in supply chains

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Publication:4632871
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DOI10.1002/nav.21673zbMath1411.90182OpenAlexW2215353773MaRDI QIDQ4632871

Ying-Ju Chen, Lu Hsiao

Publication date: 2 May 2019

Published in: Naval Research Logistics (NRL) (Search for Journal in Brave)

Full work available at URL: https://doi.org/10.1002/nav.21673

zbMATH Keywords

supply chain managementconsumer returnschannel returns


Mathematics Subject Classification ID

Management decision making, including multiple objectives (90B50) Inventory, storage, reservoirs (90B05) Consumer behavior, demand theory (91B42)


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Who should be pricing leader in the presence of customer returns?, Commission, product quality and return policy in agency selling, Competitive fit‐revelation sampling and mixed pricing strategy, Return mode selection and pricing strategy for a dual-channel retailer, Optimal decisions on prices, order quantities, and returns policies in a supply chain with two-period selling



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