Stochastic call center staffing with uncertain arrival, service and abandonment rates: A Bayesian perspective

DOI10.1002/nav.21716zbMath1411.90086OpenAlexW2553839600MaRDI QIDQ4632943

Tahir Ekin, Tevfik Aktekin

Publication date: 2 May 2019

Published in: Naval Research Logistics (NRL) (Search for Journal in Brave)

Full work available at URL: https://doi.org/10.1002/nav.21716

zbMATH Keywords

stochastic programmingBayesian inferenceaugmented probability simulationBayesian queuingcall center operations

Mathematics Subject Classification ID

Queues and service in operations research (90B22)

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