Forecasting call frequency at a financial services call centre

DOI10.1057/PALGRAVE.JORS.2601415zbMath1139.90361OpenAlexW2039449865MaRDI QIDQ4656707

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Publication date: 14 March 2005

Published in: Journal of the Operational Research Society (Search for Journal in Brave)

Full work available at URL: https://doi.org/10.1057/palgrave.jors.2601415

zbMATH Keywords

forecastingtelecommunicationsadvertisingservice industry

Mathematics Subject Classification ID

Deterministic scheduling theory in operations research (90B35) Marketing, advertising (90B60)

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