Adaptive server staffing in the presence of time-varying arrivals: a feed-forward control approach

DOI10.1057/palgrave.jors.2601677zbMath1095.90025OpenAlexW2080974135MaRDI QIDQ4661097

George C. Runger, Murat Caner Testik, Jeffery K. Cochran

Publication date: 4 April 2005

Published in: Journal of the Operational Research Society (Search for Journal in Brave)

Full work available at URL: https://doi.org/10.1057/palgrave.jors.2601677

zbMATH Keywords

non-homogeneous Poisson processgeneralized likelihood ratio statisticadaptive staffingtelephone call centres

Mathematics Subject Classification ID

Stochastic programming (90C15) Reliability, availability, maintenance, inspection in operations research (90B25)

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