Operational Research for informed innovation: NHS Direct as a case study in the design, implementation and evaluation of a new public service

DOI10.1057/PALGRAVE.JORS.2601617zbMath1095.90582OpenAlexW2000721040MaRDI QIDQ4661154

C. Braithwaite, D. N. Halsall, J. Halsall, Geoff Royston

Publication date: 4 April 2005

Published in: Journal of the Operational Research Society (Search for Journal in Brave)

Full work available at URL: https://doi.org/10.1057/palgrave.jors.2601617

zbMATH Keywords

forecasting queuing telecommunications performance measurement health strategic planning Government

Mathematics Subject Classification ID

Queues and service in operations research (90B22) Case-oriented studies in operations research (90B90)

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