A new model for call centre queue management

DOI10.1057/PALGRAVE.JORS.2601783zbMath1088.90009OpenAlexW1977015861MaRDI QIDQ4678206

E. Chassioti, D. J. Worthington

Publication date: 23 May 2005

Published in: Journal of the Operational Research Society (Search for Journal in Brave)

Full work available at URL: https://doi.org/10.1057/palgrave.jors.2601783

zbMATH Keywords

queueingtime-dependent behaviourqueue managementcall centres

Mathematics Subject Classification ID

Queues and service in operations research (90B22)

Related Items (1)

Staffing of time-varying queues using a geometric discrete time modelling approach

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