Workforce cross-training decisions in field service systems with two job types
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Publication:4678241
DOI10.1057/palgrave.jors.2601535zbMath1088.90011OpenAlexW2125244763MaRDI QIDQ4678241
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Publication date: 23 May 2005
Published in: Journal of the Operational Research Society (Search for Journal in Brave)
Full work available at URL: https://doi.org/10.1057/palgrave.jors.2601535
Management decision making, including multiple objectives (90B50) Queues and service in operations research (90B22) Reliability, availability, maintenance, inspection in operations research (90B25)
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Impact of productivity on cross-training configurations and optimal staffing decisions in hospitals ⋮ Calibrating cross-training to meet demand mix variation and employee absence ⋮ Balancing staffing and switching costs in a service center with flexible servers ⋮ Stability analysis of a two-station cascade queueing network ⋮ Stability condition of a multi-class modified Erlang system ⋮ Integrated planning of spare parts and service engineers with partial backlogging ⋮ Unnamed Item ⋮ On the stable Gani-type attainability problem controlled by promotion at maximum entropy ⋮ An extended queueing control model for facilities with front room and back room operations and mixed-skilled workers
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