First in Line Waiting Times as a Tool for Analysing Queueing Systems

DOI10.1287/opre.1120.1089zbMath1257.90015OpenAlexW2011316445MaRDI QIDQ4904589

T. B. Nielsen, G. M. Koole, Bo Friis Nielsen

Publication date: 30 January 2013

Published in: Operations Research (Search for Journal in Brave)

Full work available at URL: https://semanticscholar.org/paper/588d248b8143e2f003d5e8cd4b280410a1a06463

zbMATH Keywords

due datecall centerswaiting time distributiondynamic priorityErlang distributionpriority queuesdeterministic threshold

Mathematics Subject Classification ID

Queues and service in operations research (90B22) Applications of Markov chains and discrete-time Markov processes on general state spaces (social mobility, learning theory, industrial processes, etc.) (60J20)

Related Items (9)

Call centers with a postponed callback offer ⋮ Waiting time based routing policies to parallel queues with percentiles objectives ⋮ OPTIMIZATION OF OVERFLOW POLICIES IN CALL CENTERS ⋮ Unintended consequences of optimizing a queue discipline for a service level defined by a percentile of the waiting time ⋮ A first passage time problem for spectrally positive Lévy processes and its application to a dynamic priority queue ⋮ Transient analysis of a Markovian queue with deterministic rejection ⋮ A Uniformization Approach for the Dynamic Control of Queueing Systems with Abandonments ⋮ Age-based Markovian approximation of the G/M/1 queue ⋮ Late-rejection, a strategy to perform an overflow policy

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