A normal copula model for the arrival process in a call center

DOI10.1111/j.1475-3995.2012.00845.xOpenAlexW2097823717MaRDI QIDQ4929089

Pierre L'Ecuyer, Nabil Channouf

Publication date: 13 June 2013

Published in: International Transactions in Operational Research (Search for Journal in Brave)

Full work available at URL: https://doi.org/10.1111/j.1475-3995.2012.00845.x

zbMATH Keywords

correlationsimulationPoisson processcall centercopula modelarrival process

Mathematics Subject Classification ID

Statistics (62-XX)

Related Items

Dynamic bivariate normal copula, Matching a correlation coefficient by a Gaussian copula, Deviation measure in second‐order stochastic dominance with an application to enhanced indexing, Constructing Discrete Unbounded Distributions with Gaussian-Copula Dependence and Given Rank Correlation, Rate-Based Daily Arrival Process Models with Application to Call Centers, NORTA for portfolio credit risk, Unnamed Item

Uses Software

• DATA-MOCCA

Cites Work

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• Efficient Correlation Matching for Fitting Discrete Multivariate Distributions with Arbitrary Marginals and Normal-Copula Dependence
• Modeling Daily Arrivals to a Telephone Call Center
• Staffing Multiskill Call Centers via Linear Programming and Simulation
• FORECAST ERRORS IN SERVICE SYSTEMS
• Generation of Pseudorandom Numbers with Specified Univariate Distributions and Correlation Coefficients
• Managing uncertainty in call centres using Poisson mixtures
• Statistical Analysis of a Telephone Call Center