Call center service times are lognormal: A Fokker–Planck description

DOI10.1142/S0218202518500410zbMath1398.35247arXiv1802.09398WikidataQ129940293 ScholiaQ129940293MaRDI QIDQ4961318

Stefano Gualandi, Giuseppe Toscani

Publication date: 26 October 2018

Published in: Mathematical Models and Methods in Applied Sciences (Search for Journal in Brave)

Full work available at URL: https://arxiv.org/abs/1802.09398

zbMATH Keywords

Fokker-Planck equationsprospect theorylognormal distributionkinetic modelscall centerservice time

Mathematics Subject Classification ID

Applications of statistics in engineering and industry; control charts (62P30) Applications of statistical and quantum mechanics to economics (econophysics) (91B80) Management decision making, including multiple objectives (90B50) Deterministic network models in operations research (90B10) Utility theory (91B16) Continuum models (systems of particles, etc.) arising in equilibrium statistical mechanics (82B21) PDEs in connection with game theory, economics, social and behavioral sciences (35Q91) Heterogeneous agent models (91B69) Fokker-Planck equations (35Q84)

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