An MIP model to schedule the call center workforce and organize the breaks

DOI10.1063/1.4952528zbMath1464.90030OpenAlexW2521639896MaRDI QIDQ4989258

Ayhan Demiriz, Turgay Türker

Publication date: 21 May 2021

Published in: AIP Conference Proceedings (Search for Journal in Brave)

Full work available at URL: https://doi.org/10.1063/1.4952528

Mathematics Subject Classification ID

Mixed integer programming (90C11) Deterministic scheduling theory in operations research (90B35)

Cites Work

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