How Service Quality Variability Hurts Revenue When Customers Learn: Implications for Dynamic Personalized Pricing

DOI10.1287/OPRE.2020.2058zbMath1469.90080OpenAlexW3153865678MaRDI QIDQ5003702

Xiaoyang Long, Jordan Tong, Gregory A. DeCroix

Publication date: 29 July 2021

Published in: Operations Research (Search for Journal in Brave)

Full work available at URL: https://doi.org/10.1287/opre.2020.2058

zbMATH Keywords

stochastic modelsdynamic pricingservice qualitybehavioral operationscustomer choice dynamicscustomer learning

Mathematics Subject Classification ID

Management decision making, including multiple objectives (90B50) Microeconomic theory (price theory and economic markets) (91B24)

Cites Work

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• A lower bound on seller revenue in single buyer monopoly auctions
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• Technical Note—Personalized Dynamic Pricing of Limited Inventories
• Customer Loyalty and Supplier Quality Competition
• Asymmetric Consumer Learning and Inventory Competition
• Inventory Management Under Market Size Dynamics
• Dynamic Pricing Strategies with Reference Effects
• On Information Distortions in Online Ratings

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