Nonlinear Programming Problem for an M-Design Multi-Skill Call Center with Impatience Based on Queueing Model Method

DOI10.1007/978-3-030-01120-8_28zbMath1498.90059OpenAlexW2912363952MaRDI QIDQ5038333

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Publication date: 30 September 2022

Published in: Trends in Mathematics (Search for Journal in Brave)

Full work available at URL: https://doi.org/10.1007/978-3-030-01120-8_28

zbMATH Keywords

quadratic programmingqueueing modelmulti-skill call center

Mathematics Subject Classification ID

Nonlinear programming (90C30) Queues and service in operations research (90B22)

Cites Work

• Calculation of steady-state probabilities of M/M queues: Further approaches
• Queueing models of call centers: An introduction
• A Call-Routing Problem with Service-Level Constraints
• Dynamic Admission Control in a Call Center With One Shared and Two Dedicated Service Facilities

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