An approach to setting up a national customer satisfaction index: the Jordan case study

DOI10.1080/02664763.2010.545107OpenAlexW2077367824MaRDI QIDQ5124884

Anas S. Alakhras, Amjad D. Al-Nasser, Mohammad Al-Rawwash

Publication date: 30 September 2020

Published in: Journal of Applied Statistics (Search for Journal in Brave)

Full work available at URL: https://doi.org/10.1080/02664763.2010.545107

zbMATH Keywords

generalized maximum entropystructural equations modelsnonlinear principal component analysiscustomer satisfaction indexSERVQUAL

Mathematics Subject Classification ID

Statistics (62-XX)

Cites Work

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• The Gifi system of descriptive multivariate analysis.
• Information Theory and Statistical Mechanics
• Comparing generalised maximum entropy and partial least squares methods for structural equation models
• Bayesian networks of customer satisfaction survey data

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